Return Refund & Cancellation Policy
More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at cs@vantique.net and we’ll sort it out!
Also please be informed that placing an order means that you accept all the terms mentioned below
Cancellation Or Modification
If you change your mind about your purchase, please send us an email at cs@vantique.net, providing your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only able to be canceled or modified within 2 hours after purchase. Then the order is locked for processing and can no longer be canceled.
Please be informed that:
- We are not guaranteed to deliver your order in a timely manner if your order needs design modification as it will take much longer to modify your design
- Personalized orders are locked for processing right after the order is complete so it is impossible to make any adjustments. Please double-check all details before completing the order.
Replacement & Refund
Our policy lasts 07 days. If 07 days have gone by since your delivery date, unfortunately, we can’t offer you a refund or exchange.
Due to hygiene reasons and the made-to-order nature of our products, we do not offer full refunds or exchanges unless:
- The item received is damaged due to factory or carrier issues.
- The item is incorrect.
- The item is defective.
Slight variations in color (due to lighting) or up to a 20% difference from advertised images (due to handmade production) are not considered defects.
In other cases, partial refunds (excluding shipping fees) may be offered.
To file a claim, please email cs@vantique.net with:
- Your order number.
- Video/photo of the defective product and the shipping label.
- For print errors, include photos of the mistake.
- For sizing issues, include a measuring tape or ruler in the photo.
Our team will review your claim, and if eligible, we will offer a replacement or refund. If you choose to return your order without consulting a representative, and it does not meet all of our requirements, a refund will not be issued.
Wrong Address Disclaimer
We are not responsible if your order gets delivered to the wrong address or returned to the sender (as all of the items would be destroyed right after they come back to the manufacturer's warehouse) for orders shipped to the wrong address due to a customer inputting the incorrect address.
Please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address.
Late Or Missing Refunds (If Applicable)
Refunds can take 5-10 business days to process, depending on your bank. If you have not received your refund within this timeframe:
- Check with your bank or credit card company, as processing times may vary.
- If the issue persists, please contact us at cs@vantique.net, and we will assist you.