Cancellation Or Modification

If you change your mind about your purchase, please send us an email at cs@vantique.net, providing your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only able to be canceled or modified within 2 hours after purchase. Then the order is locked for processing and can no longer be canceled.

Please be informed that: 

• We are not guaranteed to deliver your order in a timely manner if your order needs design modification as it will take much longer to modify your design during the holiday season

• Personalized orders are locked for processing right after the order is complete so it is impossible to make any adjustments. Please double-check all details before completing the order.

Important: For security and verification purposes, we can only process cancellation or modification requests submitted from the same email address provided when placing the order. If you contact us using a different email, we may be unable to verify your identity or locate the correct order, and therefore cannot take responsibility for any unprocessed requests. Please make sure to use your original order email when reaching out to us.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.